Terms & Conditions / Refund Policy

CANCELLATION POLICY:  A 20-day notice is required for any cancellation, effective once the registration process has been completed. No refunds will be issued for cancellations less than 20 days prior to the class date, REGARDLESS OF THE SITUATION.

RESCHEDULING POLICY:  A 20-day notice is required for any cancellation, effective once the registration process has been completed. A $25 rescheduling fee and a $25 refund processing fee per course will apply. Rescheduling will not be allowed less than 20 days prior to the class date, REGARDLESS OF THE SITUATION.

NO-SHOW POLICY:  No refunds or credits will be issued for no-shows, REGARDLESS OF THE SITUATION.

RETURN POLICY FOR MANUALS:  No refunds or exchanges for any purchased AHA manuals, REGARDLESS OF THE SITUATION.

REQUIREMENTS:  Students must bring in the current version of the AHA manual for each course and pre-assessment certificate (for ACLS & PALS certifications only). If renewing a certification (ACLS, PALS, BLS, or First Aid), students must provide their current AHA certification. First time or expired ACLS/PALS students are required to provide current BLS certification. No exceptions. If these requirements are not met, students may be rescheduled or denied entry into class.

ADDITIONAL FEES:  Rescheduling & Cancellation Fee: $25 per course; Refund Processing Fee: $25 per course; Test Remediation Fee: $25